NOT MAKING ICE

Check if the lid or door is closed securely
Check if the water is filled
1) Turn on the unit ,2) rotate the temperature knob from maximum to minimum for 6-7 times, 3) Unplug and set the temperature knob to minimum and leave it idle for 30mins

NOT COOLING

Check if the Door closed securely
Check if the power cord is damaged
Check the power cord is plugged in

1) Turn on the unit ,2) rotate the temperature knob from maximum to minimum for 6-7 times, 3) Unplug and set the temperature knob to minimum and leave it idle for 30mins

NO POWER

Check if the power cord is damaged
Check the power cord is plugged in
1) Turn on the unit ,2) rotate the temperature knob from maximum to minimum for 6-7 times, 3) Unplug and set the temperature knob to minimum and leave it idle for 30mins
Check with the different wall outlet (Home)

MAKING ICE IN THE UNIT ( FROZEN)

Check overall temperature setting / try to decease temperature setting
Check if all door seals are in contact with frame / chassis.
Clean door seals with damp cloth (made with warm water and mild dish soap) and dry thoroughly

LEAKAGE / WATER LEAKING

Check if the leakage is from the bottom of the unit and if plug is in drain (if applicable)
Check with the temperature on the freezer settings (cold enough).

DOOR NOT CLOSING SECURELY

Check if the Door closed Securely
Check with the door seal if any foreign objects are in seal area.

NOT COOLING

* Check if the power cord is damaged
* Unplug the unit for 1 minute and plug back in – Reset
* Check with the different wall outlet
* Check with the led Light Indication

NO POWER

* Check the power cord is plugged in
* Check if the power cord is damaged
* Check with the different wall outlet for power
* Check with the led Light Indication

FRIDGE TOO COLD / OR FOOD FROZEN IN FRIDGE AREA

* Check he temperature settings
* Try to reduce the unit Temperature
* Check if the Drain pipe is Blocked

ERROR MESSAGE ON LCD SCREEN

* Check with the error message
* Unplug the unit for 1 minute and plug back in – Reset

BUZZING SOUND

* Check if the unit is placed near an object that may be interfering with the cooling system motor area.
* Unplug the unit for 1 minute and plug back in – Reset

AUTOMATICALLY TURNS ON/OFF

* Check if the power cord is damaged
* Check with the different wall outlet
* Check with the led Light Indication

How to Reduce & Resolve Frost Buildup in Upright Freezers and Freezer Compartments of Two Door Refrigerators.

Frost occurs when moisture in ambient air touches the frozen evaporator coils, metal shelves and interior sides of a freezer.

Steps you can take to reduce frost build up:

Move your hand around the outside of the freezer door. If you feel cold air, then the door is not sealing adequately.

You can adjust the freezer door by loosening the top hinge to reposition/adjust the freezer door to create a tight seal.

Adjust the front levelling feet of your unit such that the front of the unit is slightly higher than the rear. Gravity will assist the freezer door to close with a proper seal.

TIP: Close the freezer door on a dollar bill (or similar). The dollar bill should not easily pull out – there should be some resistance. Perform the “Dollar Bill Test” on the top, sides, bottom of your freezer door, and adjust accordingly.

Do not over fill your freezer to prevent food items from shifting and preventing the freezer door from closing properly.

Place only cool or cold food items in your freezer. Hot foods introduce humidity into the freezer compartment, which contributes to frost build up. Allow hot foods to cool before placing them in the freezer.

Wrap foods tightly with plastic wrap. Butcher paper is not an adequate wrapping material. Glass container lids typically do not provide a proper seal.

Dry the exterior of food before storing. By the time you reach home after purchasing frozen foods, the food items may have defrosted a bit and moisture may have already developed on packaging.

Reduce the amount of time the freezer door remains open. Labelling and organizing your foods so you can easily identify them will help shorten the number and duration of freezer trips.

Set the freezer temperature so the freezers interior compartment stays around 0F (-18C), as higher and lower temperature settings contribute to frost build up.

Door Seal Care:

Keep the door seal clean. You can clean your door seal with a solution of one tsp of baking soda to a quart of lukewarm water. Pour the solution onto a clean sponge, and wipe it over the seal. Sponge off the solution with clear water and dry the seal with a clean cloth before closing the freezer door.

Keep the door seal flexible by lubricating it with some petroleum jelly (e.g. Vaseline). Wipe it on and wipe it off with a clean dry cloth.

My Ice Maker Appears to be Scratched:

Your unit has been manufactured with a protective plastic film covering its stainless steel surfaces to prevent scratches during packaging and shipping.
Please gently peel off all of the protective plastic film to expose the stainless steel below.

My Ice Maker is Wet or has Condensation Inside:

Any moisture found when unpacking your icemaker is a result of Factory Quality Assurance Testing during the manufacturing process. You can be assured that your ice maker is factory fresh.

Ice buildup at the top of the unit (EFIC235)

Ice buildup has resulted in the top of the ice maker to pop up, please contact support@curtiscs.com for support. They will provide you with information on replacing your ice maker.

I lost my receipt, can I file a warranty claim?

No, we require a proof of purchase to verify date of purchase and that the product was sold by a reputable dealer. If you purchased the product online you should be able to download a receipt through your account. If you purchased the item in the store many retail stores can reprint your receipt upon request.

I purchased my item six months ago but I just opened the box and discovered that the unit is not working, is it still covered under warranty?

The warranty period begins immediately after the date of purchase, check your manual, if your unit is covered for 1 year (365 days) then please contact support@curtiscs.com to begin the warranty process. If your unit is covered for 90 days, unfortunately the warranty period has expired. We strongly encourage everyone to test all units immediately when you bring them home to avoid disappointment.

I received my item as a gift, I don’t have the receipt and I don’t know when or where it was purchased.

A proof of purchase is required, please reach out to the gift giver they may have the receipt or have access to a copy.

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